Privacy Policy of 7starwin

1. Information We Collect

When you register for an account, use the 7starwin platform, or interact with our customer support team, we may collect the following categories of personal information:

1.1 Account Registration Data

When you create an account on 7starwin, we collect:

• Full legal name — as it appears on your government-issued identity document
• Date of birth — to verify that you meet the 18+ age requirement
• Email address — used for account communications, transaction confirmations, and promotional updates (where opted in)
• Mobile phone number — used for account security verification and support contact
• Residential address — collected during the KYC verification process
• Username and password — used to authenticate your session; passwords are stored in hashed form and never in plain text

1.2 Identity Verification (KYC) Documents

To comply with our age verification and anti-money laundering obligations, we may request copies of:

• Bangladesh National Identity Card (NID) — front and back
• Valid passport or driving licence
• Proof of payment method — such as a screenshot of your bKash or Nagad registered account confirming ownership
• Proof of address — such as a recent utility bill or bank statement issued within the last three months

1.3 Financial Transaction Data

Each time you make a deposit or submit a withdrawal request, we record the transaction amount in Bangladeshi Taka (৳), the payment channel used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction timestamp, and the partial identifier of the payment account. We do not store full card numbers or complete mobile wallet PINs on our servers.

1.4 Gameplay and Betting Activity

We maintain a log of your betting and gaming activity, including wager amounts, game titles, session durations, win and loss outcomes, and bonus usage. This data is used to calculate your account balance accurately, detect unusual activity, and provide responsible gaming monitoring. It is not used to build advertising profiles.

1.5 Technical and Device Data

When you access 7starwin via a browser or mobile device, we automatically collect:

• IP address and approximate geographic location derived from it
• Browser type and version, operating system, and device type
• Referring URL and pages visited within the platform
• Session timestamps and click-path data

This technical data helps us maintain platform stability, detect fraudulent login attempts, and improve the overall user experience for our Bangladeshi player base.

2. How We Use Your Data

7starwin uses the personal data we collect exclusively for the following lawful purposes:

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, email, phone number	Contractual necessity
Age and identity verification	Date of birth, NID / passport, proof of address	Legal obligation
Processing deposits and withdrawals	Financial transaction data, payment method details	Contractual necessity
Fraud prevention and security	IP address, device data, gameplay logs, transaction patterns	Legitimate interest
Responsible gaming monitoring	Gameplay activity, session duration, wagering patterns	Legal obligation / legitimate interest
Customer support	Account data, support chat transcripts, email correspondence	Contractual necessity
Promotional communications	Email address, gameplay preferences	Consent (opt-in only)
Platform analytics and improvement	Aggregated, anonymised usage data	Legitimate interest

We will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or establishing a separate lawful basis for doing so.

3. Data Sharing and Disclosure

7starwin does not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited and controlled circumstances:

3.1 Service Providers

We engage a small number of trusted third-party service providers who assist us in operating the platform. These include payment gateway operators (for processing bKash, Nagad, Rocket, and card transactions), identity verification providers, cloud hosting and infrastructure services, and live chat software providers. All such providers are bound by data processing agreements that restrict them from using your data for any purpose other than the specific service they are contracted to perform on our behalf.

3.2 Game Providers

When you launch a game supplied by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — a session token and limited technical identifiers are passed to that provider's game server to initialise and authenticate your game session. No personally identifiable account information (name, email, NID) is transmitted to game studios.

3.3 Legal and Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised government authorities if we are required to do so by applicable law, court order, or legal process, or if we reasonably believe that disclosure is necessary to protect the rights, property, or safety of 7starwin, our players, or the public.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of the platform's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via email and a prominent platform notification prior to any such transfer, and the acquiring entity will be required to honour the privacy commitments made in this policy.

4. Cookies and Tracking Technologies

7starwin uses cookies and similar tracking technologies to deliver, improve, and secure the platform. A cookie is a small text file placed on your device when you visit our website. We use the following categories of cookies:

4.1 Strictly Necessary Cookies

These cookies are essential to the functioning of the platform and cannot be disabled. They enable core features such as session authentication, account login persistence, fraud detection signals, and load balancing across our server infrastructure. Without these cookies, the platform cannot function correctly.

4.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language setting, table game layout choices, and notification settings — so that you do not need to reconfigure them on each visit. These cookies improve your experience but are not strictly required for the platform to operate.

4.3 Analytics Cookies

With your consent, we use anonymised analytics cookies to understand how players navigate the platform, which games are most popular, and where technical issues are occurring. This data is aggregated and cannot be used to identify individual players. You may opt out of analytics cookies via your account dashboard settings at any time without affecting your ability to use the platform.

4.4 Managing Your Cookie Preferences

You can also control cookies at the browser level. Most modern browsers allow you to view, block, or delete cookies via the browser's privacy or settings menu. Please note that blocking strictly necessary cookies will impair your ability to log in and use 7starwin. Blocking functional or analytics cookies will not prevent access but may affect your personalised experience.

5. Data Security and Storage

7starwin implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, destruction, or alteration. These measures include:

• TLS/SSL encryption on all data transmitted between your device and our servers
• Password hashing using industry-standard one-way cryptographic algorithms — your password is never stored in readable form
• Access controls — personal data is accessible only to staff members who require it to perform their specific role, and all access is logged and audited
• Secure cloud infrastructure with encrypted storage volumes and regular automated backups
• Intrusion detection and monitoring systems that flag unusual access patterns in real time
• Regular security reviews conducted by the platform's internal technical team

While we apply stringent security measures, no online system can guarantee absolute security. In the event of a data breach that poses a material risk to your rights or interests, we will notify affected players without undue delay and take all reasonable steps to contain and remedy the breach.

6. Your Rights and Choices

As a registered player on 7starwin, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat within your account dashboard or email us at support@7starwin (plain text — not a link).

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, commonly used format within a reasonable timeframe upon verification of your identity.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. For certain data fields (such as your registered name), we may require documentary evidence before making the change.
• Right to Erasure: You may request the deletion of your personal data. This right is subject to certain limitations — for example, we are required by law to retain financial transaction records for a defined period after account closure, and we cannot delete data where a legal hold or active investigation is in place.
• Right to Restrict Processing: In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that we pause processing of your data without deleting it.
• Right to Data Portability: You may request a machine-readable export of the personal data you provided to us directly (such as your registration details and transaction history) for the purpose of transferring it to another service.
• Right to Withdraw Consent: Where processing is based on your consent (such as receiving promotional emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
• Right to Object to Marketing: You may unsubscribe from promotional communications at any time using the unsubscribe link in any marketing email, or by updating your communication preferences in your account dashboard.

7. Data Retention

7starwin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations. The following general retention periods apply:

• Active account data — retained for the full duration of your active registration on the platform
• Financial transaction records — retained for a minimum of five years following the date of each transaction, as required for audit and anti-money laundering compliance
• KYC identity documents — retained for a minimum of five years following account closure
• Support correspondence — retained for three years from the date of the last interaction, unless the record is relevant to an ongoing dispute or investigation
• Analytics data — aggregated and anonymised within 13 months of collection; individual session logs are deleted after 90 days
• Marketing consent records — retained for the duration of the active consent period plus three years to demonstrate compliance in the event of a complaint

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

8. Changes to This Policy

7starwin reviews this Privacy Policy on a regular basis and may update it to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players by posting a prominent notice on the platform and, where practically feasible, by sending a notification to the email address associated with your account.

The "Last Reviewed" date at the top of this page indicates when the policy was most recently updated. We encourage you to review this page periodically. Your continued use of 7starwin following the publication of an updated Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our support team at any time. Our live chat service is available 24 hours a day, 7 days a week, inside your account dashboard. You may also write to us at support@7starwin (plain text — not a link). We aim to acknowledge all privacy-related enquiries within two business days.