Responsible Gaming at 7starwin

1. Age Restriction Policy

7starwin operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or place any bet on this platform. This is a firm, non-negotiable requirement, and we enforce it at multiple stages of the player journey.

During account registration, all players are required to confirm their age by checking a mandatory declaration. Within 72 hours of registration — and before any withdrawal is processed — we require identity verification via a government-issued National Identity Card (NID) or valid passport. Date of birth is cross-checked against all submitted documents. Where we are unable to verify a player's age conclusively, the account is suspended until verification is completed to our satisfaction.

We strongly urge all account holders who share a device with younger family members to use password protection and to never leave an account session unattended. Parental control software is available for most devices and browsers — installing it on shared devices provides an additional layer of protection for minors in the household.

2. Recognising Problem Gambling

For the vast majority of players, online gaming on 7starwin is a leisure activity — an entertaining way to follow cricket, enjoy slots, or try crash games with real BDT stakes. However, for a small number of people, gambling can shift from entertainment into a compulsive behaviour that causes genuine harm. Recognising the early signs is the first step toward taking back control.

Problem gambling can affect anyone, regardless of income level, education, or background. It often develops gradually and is not always obvious — either to the player themselves or to those around them. Common behavioural and emotional indicators include:

• Spending more money or time gambling than you originally planned or can afford
• Chasing losses — placing larger bets to try to recover money you have already lost
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop
• Lying to family members or close friends about how often you gamble or how much you spend
• Borrowing money, selling possessions, or neglecting financial obligations (rent, bills, food) to fund gambling
• Gambling as a way to escape stress, depression, loneliness, or other emotional difficulties
• Repeated unsuccessful attempts to reduce, control, or stop gambling
• Gambling interfering with work, studies, or important personal relationships

If you recognise one or more of these signs in your own behaviour, please use the self-assessment below and consider activating one of the protection tools described further in this page. You are not alone, and help is available.

3. Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is a private, informal check for your own benefit. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or activate a time-out or self-exclusion.

4. Deposit and Spending Limits

One of the most effective ways to keep gambling within a healthy budget is to set a firm deposit limit before you start playing. 7starwin allows every registered player to configure personalised deposit limits directly from their account settings — no support request is needed.

Available Limit Types

Limit Type	Period	Default Cap	Status
Daily Deposit Limit	Resets each calendar day (BST, UTC+6)	No system cap — player-defined	Available
Weekly Deposit Limit	Resets every Monday 00:00 BST	No system cap — player-defined	Available
Monthly Deposit Limit	Resets on the 1st of each month	No system cap — player-defined	Available
Single Session Loss Limit	Per login session	No system cap — player-defined	Coming Soon

How to set a deposit limit: Log in to your 7starwin account, navigate to Account Settings → Responsible Gaming, and select "Deposit Limits". Enter the amount in BDT and confirm. A reduction in your limit takes effect immediately. If you wish to increase a limit, a mandatory 24-hour cooling period applies before the new higher limit becomes active — this safeguard is intentional and cannot be bypassed.

We encourage all players — especially those new to online gaming — to set a deposit limit before their first session. Starting with a limit that reflects your actual disposable entertainment budget, rather than the maximum you could theoretically deposit, is the foundation of a healthy long-term gaming relationship.

5. Time-Out and Cool-Off Features

Sometimes you simply need a short break — a day or a few weeks away from the platform — without committing to a long-term self-exclusion. 7starwin's time-out feature is designed precisely for this purpose.

During an active time-out period, your account is fully suspended. You will not be able to log in, make a deposit via bKash, Nagad, Rocket, or any other payment method, place a bet, or access any game. Any pending bonus offers are paused for the duration of the time-out. Existing balances are preserved safely and remain accessible when the time-out period ends.

Available Time-Out Durations

• 24 hours — a quick reset after an intense session
• 72 hours (3 days) — a short weekend break
• 7 days (1 week) — a full week away to reassess your habits
• 30 days (1 month) — a longer pause with no long-term commitment
• 6 weeks — the maximum short-term time-out before self-exclusion is recommended

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out. Select your preferred duration and confirm. The suspension takes effect within minutes. You cannot cancel a time-out once it is active — this is a deliberate design choice to ensure the tool provides genuine protection.

6. Self-Exclusion Programme

Self-exclusion is the strongest responsible gaming tool available on 7starwin. When you self-exclude, your account is permanently blocked for the chosen duration — there is no way to reopen it early, regardless of the reason. This is intentional: the rigidity of self-exclusion is precisely what makes it effective for players who are struggling to control their gambling.

Self-Exclusion Durations

• 6 months — the minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Permanent — your account is closed forever, with no option to reopen

What Happens During Self-Exclusion

• Your account is immediately suspended and login is blocked
• All promotional marketing emails from 7starwin to your registered address are stopped
• Any active bonus offers are cancelled
• Your available balance is held securely and can be withdrawn by contacting our support team — we will process this withdrawal without requiring a login
• You will not be able to create a new account using the same identity details, email address, or phone number for the duration of the exclusion period

How to Request Self-Exclusion

7. Additional Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, 7starwin provides several additional tools to help you maintain a healthy relationship with online gaming.

7.1 Reality Checks

Reality check notifications can be configured to appear at regular intervals — every 30, 60, or 120 minutes — during an active gaming session. Each notification displays how long you have been playing in the current session, how much you have deposited today, and your net win or loss for the session. This real-time information helps you make informed decisions about whether to continue playing or to take a break.

7.2 Account Activity History

Your full account history — including all deposits, withdrawals, individual bets placed, games played, and bonus activity — is available in the Transaction History section of your account dashboard. Reviewing this data regularly gives you a clear, factual picture of your gambling patterns over time, which is far more useful than relying on memory or impression alone.

7.3 Blocking Access via Parental Controls

If you want to block access to 7starwin and other gambling sites at the device or network level — for yourself or to protect younger members of your household — a range of third-party filtering tools are available. While 7starwin cannot recommend or endorse specific third-party software, web filtering applications are widely available for Android, iOS, Windows, and router-level configurations. Searching for "internet filtering software Bangladesh" will surface several reputable options suitable for local devices.

7.4 Cooling Period on Limit Increases

As noted in the deposit limits section, any request to increase a deposit limit is subject to a mandatory 24-hour waiting period. This cool-down window ensures that impulsive decisions made during a gaming session cannot immediately override the careful, considered limit you set when you were in a calm state of mind. The waiting period is a feature, not a bug — and it applies without exception.

8. Getting Help and Support

If you believe your gambling is becoming a problem — or if a family member has expressed concern — please do not wait to seek help. The earlier a problem is identified and addressed, the easier it is to manage.

Contact our support team via live chat, available 24 hours a day, 7 days a week, inside your 7starwin account dashboard. Our support agents are trained to assist with responsible gaming enquiries sensitively and without judgement. You can also email us at support@7starwin (plain text — not a link). Please include "Responsible Gaming" in your subject line and we will prioritise your message.

Beyond our own support resources, we encourage any player in Bangladesh who is experiencing difficulty with gambling to seek guidance from a qualified counsellor, trusted religious leader, or community health worker. Speaking openly about the issue with someone you trust is often the most important first step.

For family members and friends: If you are concerned about a loved one's gambling behaviour, you are welcome to contact our support team for guidance on what steps can be taken. With the account holder's consent, we can activate a self-exclusion or deposit restriction. If there is an urgent welfare concern, please contact local emergency services or a qualified mental health professional in your area.